Following completion of this unit, the candidate will know:

• The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
• The importance of ITIL Release, Control and Validation while providing service
• How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
• What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
• How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
• How to measure ITIL Release, Control and Validation
• The importance of IT Security and its contributions to ITIL Release, Control and Validation
• The technology and implementation considerations surrounding ITIL Release, Control and Validation
• Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation